Shipping 

All orders ship via UPS Ground unless otherwise stated. Should you wish to receive your packages sooner, an expedited shipping method must be selected. All items are insured up to a $100.00 USD value. Shipping speeds vary depending on method selected. Moxie is not responsible for items damaged during transit, and any issues should be addressed to the carrier. Please ship to 4843 East Main St. Berlin, OH 44610

 

Return Policy Online

If you are not completely satisfied with your purchase, simply return the item to us within 14 days of the purchase date for a full refund. Items must be in new condition with all original tags attached, unworn, in resalable condition, and neatly packed with their original packaging. Moxie will not be responsible for any shipping costs incurred for returned items. Please contact us and we'll help you with the return process.

 

Return Policy In Store

Refunds will be given up to 14 days from original date of purchase. In store credit will be granted up to 30 days of date of purchase. No cash returns given. Refunds on credit card given when credit card is present within 14 day time frame. No returns without receipt and tags in tact. Merchandise must be in original packaging and in same condition as purchased. Returns will not be accepted if it has been worn, dirty or have any odors. No returns on seasonable merchandise and fine jewelry. Clearance merchandise is final sale, so no refunds. 30% down on special orders will not be refunded if item is cancelled or returned. Not responsible for broken items once it leaves the shop.

Layaway Policy (in store ONLY)

Layaways are held for 30 days ONLY. 30% down on layaways will not be refunded if cancelled or returned. This means deposits for layaways will not be refunded if the total is not paid in full within 30 days. Again, once the 30 days is up you need to pay your layaway total in full. If you do not do so, we have the right to put the items back onto the floor and keep your deposits made. 

Online Order Policy 

All orders will be processed and shipped from our store in Berlin, OH, unless a drop-ship is arranged from one of our vendors. Orders usually ship within 2-3 days of receiving payment. Moxie accepts all major credit cards and PayPal when ordering on the internet. Orders cannot be canceled once they have shipped.

Our website contains links to third-party websites. Your further continued use of our website acknowledges your consent and understanding that we will not be held responsible for any actions which occur on a website over which we hold no control.

Privacy Policy 

Moxie will not disclose, sell, or otherwise release your personal information to any third party without your prior consent and unless it is otherwise deemed necessary in the normal confines of our business. We will use your information to conduct and provide a unique business experience with you. Furthermore, we will take the necessary technical precautions to prevent the loss, misuse, or alteration of your personal information. It is our goal to ensure that you have an enjoyable, safe, and worry-free shopping experience with us! Should you have any questions regarding our Privacy Policy, please feel free to give us a call at (330) 893-9184.

 

Online Catalog

All items shown in the catalog are available for purchase. Occasionally, an item may not be in stock in our warehouse. Should this occur, you will be notified of the delay. Furthermore, not all of our items are available on the website. If you do not see something you were looking for, or have any questions about any product, please feel free to give us a call at (330) 893-9184 for more information.